Is the White Glove Service a good fit for my needs?
If managing your pipette program has become a burden for your staff, this service may be for you. In general, this service is best deployed in companies with over 300 annual pipette calibrations and strict FDA or oversight from another auditing body.
What are some benefits to the White Glove Service?
This service is completely customizable and your account manager will create a plan tailored to your unique needs. Our coordinators are highly experienced with various Asset Management Systems and can provide physical logistics management and database management so you can spend less time coordinating pipette calibrations and eliminate time spent on data entry.
How often should I calibrate my pipette?
Calibration frequency or service interval may best be determined by considering the cost of pipette errors to a lab. If you are a cGMP/GLP critical lab, your pipetting error costs may be thousands of dollars in quality impact assessment costs, plus the costs in repeat assay reagents, consumables, and wages. If you are a diagnostic lab, your cost of pipette failure may also include limited patient test sample. R&D labs may incur lower costs for pipetting errors but may see diminished repeatability and extended development costs. A good rule of thumb is to choose a valid calibration company that complies with testing standards and includes preventative maintenance. After that, you may wish to have your pipette performance tested every 6 months, especially if you use your pipettes daily.
Which calibration level is right for my pipette?
Transcat offers 5 service levels to accommodate a variety of calibration requirements, from ISO accredited calibrations to the simple needs of a basic academic research laboratory. To evaluate which is right for your lab, you can start with a quick review of the certificate to ensure it contains the information you need.
Does Transcat service all brands and models?
Transcat has been servicing all pipette brands and models since 1989, including: single channel, multichannel, motorized, positive displacement models, repeat dispensers, controllers, digital burettes, dilutors and syringes.
Does calibration service include repair?
A Transcat calibration service includes extensive preventative maintenance, refurbishing and repair, as needed. Outside of the replacement parts costs, there are no additional costs for most repairs. On occasion, it will be necessary to send your pipette to the manufacturer for warranty service or extended repair; we will take care of this process for you. Since there is a cost for us to manage this service option, your approval is first requested. 95% of pipette repairs are accomplished during service with no labor costs added.