Product Return Policy
Return Policy
Pipettes.com will take back products ordered online within 30 days of purchase for full credit (excluding special-order items). No restocking fees will be assessed if the RMA is requested within 2 weeks of the invoice date. After 2 weeks, restocking fees of up to 20% will apply. RMAs are valid for 30 days. Items received beyond the 30-day time limit will not be accepted and will be returned to the sender. Calibration services are non-returnable.
How to Make a Return:
Call 1-800-242-6022 to arrange for a return. When requesting a return authorization, please advise the reason for the return, date of purchase, your Order number, and our invoice number. This will expedite proper adjustment of your account. Credit for items returned will be granted only if all of the following conditions are met:
It is the customer’s responsibility to prepay all return shipping costs.
Non-Returnable Items
The following items are non-cancelable and non-returnable: