Product Return Policy

Pipettes.com Product Return Policy 

Product exchanges and returns are processed according to the following policy terms and restrictions. All items exchanged or returned must be accompanied by a product return form and be free of any potentially harmful contaminants. Call a pipettes.com customer service representative at 800-242-6022 or email info@pipettes.com for details.

Your order satisfaction is most important to us at pipettes.com. With many similar products of varying quality, price and design, we at pipettes.com understand that every item may not satisfy your expectations. If you are dissatisfied with the items you have ordered, you may be eligible to return your items for a partial refund. Items returned for a credit refund are subject to a 25% restocking fee. Items may also be eligible for an exchange for an equivalent product. Restrictions apply. Please see below.

NOTE: pipettes.com management reserves the right to refuse any exchange or refund for items that fall outside the terms of this policy. However, we will do our best to accommodate customers on a case by case basis.

• Items must be returned within 30 days from the original ship date of your order. After this period has passed pipettes.com cannot offer a return or exchange

WHAT can be returned?

• Unopened items in their original packaging, with all original insert material
• Opened, but unused items returned in their original packaging with all original insert material
• Items damaged prior to receipt by the customer

WHAT cannot be returned?

• Fixed-volume style pipettes
• Laboratory Consumables that have been opened
• Items damaged from misuse, unintentional or otherwise
• Liquid handling instruments that have been used can not be returned. (pipettes, pipette aids and controller, bottle top dispensers)
• Select Eppendorf brand products

HOW do customers return items?

• You must call one of our customer representatives or email info@pipettes.com to receive your return merchandise authorization number (RMA#). This number is required.
• You must return the item in its original, undamaged packaging, with the original package material. The product package must be packaged in a protective shipping box. Returned items will be inspected for resaleability.
• Pipettes.com reserves the right to deny a full refund in the event that items do not meet the above criteria

WHERE do items need to be returned to?

•  Ship returns to:  Attn: RMA#___,  TTE Laboratories, Inc., 77 Main Street, Hopkinton, MA 01748

SHIPPING for returns?

Shipping rates are only refundable for items damaged prior to customer receipt or during shipping. Please provide a digital image of product damaged during transit as part of the claims process.