Calibration Service Options
Mail-In Calibration Services
Scheduled and Unscheduled for calibrations performed in our Accredited Pipette Calibration Laboratories.
On-Site Calibration Services
For customers requiring service performed at their locations.
Local Courier Service
Available to customers in select local areas for in-lab calibration with 24-hour turnaround for pre-scheduled services.
Mail-In Pipette Calibration Services
Mail-in pipette calibration services from Transcat Pipettes ensure customers nationwide receive the highest measurement assurance throughout the calibration lifecycle. Whether you require the predictability of knowing exactly when your pipettes are serviced or your schedule has some flexibility, you have options to choose the service that best meets your turnaround time requirements: Pre-Scheduled, Unscheduled, and First-on-Bench Expedited Service.
Scheduled Pipette Service – 3 to 5-Day Turnaround
For predictability your operations can rely on, our team offers a nationwide pre-scheduled calibration service. With our pre-scheduled service option, we commit to a 5-day turnaround time from the day your units are received to the day we ship them back to your facility. Simply schedule and arrange your pipette calibrations with our team, and you can count on receiving your equipment back by a specific date.
All pipette packages must be received by our facility 24 hours in advance of your reserved service date, and reusable custom protective packaging is available upon request for an additional fee. A minimum quantity of 10 pipettes is required to schedule service, and any pipettes submitted in excess of the scheduled amount will be subject to our normal, unscheduled service queue.
How to pre-schedule your pipette service:
- Pre-schedule work with our team by filling out our Service Request form here. Customers may also contact our Scheduling Team at pipettescheduling@transcat.com or by phone at 800-242-6022.
- Set up a purchase order or credit card (can also be done at the time of service); to avoid any delay in service, please have payment ready.
- Decontaminate the pipettes as instructed here.
- Send in your pipette calibrations and receive them back by a specific date or earlier (depending upon lab capacity). Pipettes must arrive on the pre-arranged date otherwise the pipettes will fall into the unscheduled queue.
Unscheduled Pipette Service
If an expected return date is not a concern, consider sending in unscheduled pipettes to add them to our service queue. Services are provided on a first-in, first-out basis, with turnaround times ranging from 7-10 days. This option is ideal if you want to keep the process simple and your pipettes are ready to send in. As with all our services, we recommend you send in a batch of pipettes at a time, so your lab is never without the instruments you need.
How to send in pipettes for unscheduled service:
- No need to schedule the service; simply complete a service form.
- Decontaminate the pipettes as instructed here
- Send them in along with a paper copy of the completed service form you will receive via email.
On-Site Pipette Calibration Services
If you are unable to send in your equipment due to circumstances such as the need to avoid contamination, if you work with viruses, or are required to perform onsite calibrations per SOP, we’re happy to provide on-site pipette calibration services. With on-site pipette and liquid handling calibration services, you receive maximum flexibility with our expertly trained technicians dispatched to your location. We offer nationwide coverage with flexible service options in all industries, including life sciences, academic, research, forensics, and more. This option is subject to our normal service queue operations and technician availability.
How to arrange on-site pipette calibration:
Learn more about our nationwide on-site pipette calibration services here
- Contact our onsite coordinator to receive a quote, or complete a service form.
- Provide a purchase order for service.
- Work with our coordinator to arrange details for service.
Local Service Options Including 24-Hour Turnaround Times
Need the fastest turnaround time in the industry? Look no further than our 24-hour local courier service! If you’re within a defined service area from our Milford, MA you can pre-schedule your pipette calibrations with our team and have them back the very next day.
This option is perfect if you’re trying to meet compliance requirements by a certain date, if you’re uncertain about shipping your pipettes, or if you’re simply looking for fast, accurate calibrations. By scheduling in advance, you’ll get a guaranteed spot in our queue for a pre-determined number of pipette calibrations. Any pipettes submitted in excess of the scheduled amount will be subject to our normal, unscheduled service queue.
How to coordinate your 24-hour pipette service:
- Pre-schedule work with our team by filling out our Service Request form here. Customers may also contact our Scheduling Team at pipettescheduling@transcat.com or by phone at 800-242-6022.
- Set up a purchase order or credit card (can also be done at the time of service); to avoid any delay in service, please have payment ready.
- Decontaminate the pipettes as instructed here.
- You’ll receive a reminder via email a day prior to the pickup date. Pipettes will be picked up at your location by a Transcat Pipettes courier and returned the next day.
Learn more about our pre-scheduled 24-hour turnaround option through our local courier service here.
White Glove Management Services
Our White Glove Services are an ideal solution for customers who have limited internal resources for logistics or asset management. Our services include physical logistics management, database management, and a designated point of contact for all pipette calibration requests.
Purchase Pipettes with Accredited Calibration
Improve your lab efficiency and avoid costly downtime by purchasing your pipettes pre-calibrated with an ISO:17025 accredited service. Minimize audit anxiety with a calibration service specific to your needs; with a variety of service levels available, Transcat has the calibration your team requires to get your new pipettes ready for immediate use.
Become Audit-Ready with ISO Accredited Pipette Management Services
Our team understands the impact that out-of-service equipment can have to your labs; operational downtime and lost efficiency can strain your performance, not to mention the additional burden of managing your calibration service program.
Our on-site pipette management program delivers the comprehensive solution your team needs with the precision your operations require. An account manager will work with your team to coordinate the logistics, reporting, communication, and on-site service management to enable your staff to focus on other priorities.
Speak with our team about managing your pipette calibration program today!