Terms & Conditions

Decontamination of your instruments is a requirement

Transcat requires that all instruments submitted for calibration and repair need to be decontaminated from chemical, biohazardous, and radioactive contamination prior to submitting them for calibration. This ensures the health and safety of our technicians as well as protecting your organization from any potential liability. Details for this procedure can be supplied by a member of our staff. If this requirement is not met, a nominal fee of $50 will be billed when returning the equipment uncalibrated. This fee will then be waived after the pipettes are appropriately decontaminated and resubmitted for calibration.

Your Privacy

Your Privacy is important, so we have created the following Privacy and Security Policy to let you know what information we collect when you visit our web site, Transcat, why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters. This Privacy and Security Policy is governed by our Terms and Conditions. We may periodically make changes to this Privacy and Security Policy, which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

The information we collect

When you use the Transcat site, we receive and collect certain information. The information that we receive and collect depends on what you do when you visit www.pipettes.com.

Information you actively submit to www.pipettes.com

For most of the browsing services we provide, we neither require nor collect “Personal Customer Information” — your name, email address, billing address, shipping address(es), phone number and credit card information. You can browse the Transcat Pipettes site and take as much time as you want to review our products and services without having to submit such Personal Customer Information. Even when you use our shopping cart as you browse, there is no need to submit Personal Customer Information.

In the following instances, however, we do need you to actively submit Personal Customer Information: when you want to (i) create an account; (ii) complete an order; (iii) subscribe to our Newsletters or Alerts

(i) Creating a Transcat Pipettes account. You can create a new password-protected Transcat Pipettes account to complete an order. To create an account, we require that you provide us with the following Personal Customer Information: your email address (which may not be associated with another active Transcat account), and your first and last names. You will also have to create a password.

(ii) Completing an order. To complete an order, we require you to access your password-protected Transcat Pipettes account. You will access stored Personal Customer Information or be asked to submit additional Personal Customer Information such as your credit card number and billing address.

(iii) Newsletter – alerts You may sign up for free email Newsletters and Alerts filled with recommendations and reviews for pipettes, services, tips, tubes, and more. To do so, you will need to supply your email address in the Newsletter Form. Please note that this Newsletter Center registry is different from the Transcat Pipettes Account and password which you set up to make purchases. You can sign up for our Newsletter Notices whether or not you have a Transcat account. Furthermore, the contact information collected in the Newsletter Center is only used to forward the Newsletters and Alerts you select.

We may collect navigation and clickstream data

As you browse our web site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, analyze, and support your purchases from Transcat and use of the www.pipettes.com web site to comply with any requirements of law. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the www.pipettes.com web site

How do we protect information we collect?

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security, and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved.

How long do we keep user information?

We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it.

Communications from Transcat

As a Transcat account holder, you may receive the following communications from Transcat: Communications related to transaction and account maintenance activities. By creating a Transcat account, you may receive communications from us relating to: order confirmations; order updates; order problems; and material changes to site policies and account management procedures. Communications from Transcat and its affiliated companies (e.g., Biohit, BrandTech, and other manufacturers). As an account holder, we use your contact information to communicate special offers, events, new products, and services from Transcat. We communicate via email, postal mail, and outbound telephone calls depending upon your settings in your Communications Preferences. Newsletter Communications. You may sign up for free email Newsletters and Alerts filled with recommendations and reviews for Pipettes, services, tips, tubes, and more. To do so, you will need to supply your email address in the Newsletter Registry. Please note that this Newsletter registry is different from the Transcat Pipettes Account and password which you set up to make purchases. Furthermore, the contact information collected in the Newsletter Registry is only used to forward the Newsletters and Alerts you select. To unsubscribe from any Newsletter or Alert, you can either (i) select the link at the bottom of any Newsletter or Alert and follow the instructions.

What are cookies? Why do we use them?

Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. www.pipettes.com uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our store. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop at www.pipettes.com.

Underage customers

Our products and services are marketed for purchase by adults or with the consent of adults.

Linking to third-party web sites

When you click on links and manufacturers’ logos on our site that take you to third-party web sites, you will be subject to the third parties’ privacy policies. While we support the protection of privacy on the Internet, Transcat cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any and every site you visit, whether you are linking from our site or browsing on your own.

Security: Protecting your information

The Personal Customer Information you provide — including your credit card information — to create and access an account with us and to make purchases from us is secured using industry-standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

Unique Email – Password

To secure your Personal Customer Information: We cross check an email address with the submitted password to validate access to any Transcat customer account.

We do not store credit card information as part of a user’s profile information nor do we allow any email address to access credit card information on any Transcat Pipettes account.

We encourage you to use a password that is not easily determinable (e.g., don’t use your name or street name). Keep your password secure; do not share it with anyone. Password is the “keys” to your account; anyone who gets these “keys” can, along with your email address, gain access to your account.

If you forget your password, to gain access to your account you will need access to your email. On the Account Sign In Page click on the “Forgot your password?” link. A message will be sent to your email address with instructions on how to access your account and change your password.

Please be advised, we do not guarantee the continuous, uninterrupted or secure access to the www.pipettes.com site because the operation of the Transcat Pipettes website may be interfered with by numerous factors outside of our control.

Certain exception disclosures

We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or Transcat has good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on www.pipettes.com or (2) to protect and defend the property or rights of Transcat, the users of its website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If Transcat should ever file for bankruptcy or merge with another company, we may sell the information you provide to us on the www.pipettes.com website to a third party or share your personal information with the company we merge with.

Changes to security policy

This security policy was created on January 24, 2006. Transcat reserves the right to modify or amend this policy at any time by posting the revised Privacy Policy on our site. The changes will only affect the information we collect after the effective date of the change to our Privacy Policy unless we clearly express otherwise.

Your consent to this policy

By using the Transcat Pipettes web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy. Our Terms and Conditions take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page which it is your responsibility to review frequently.

If you have a privacy question

If you have a privacy question about the Transcat Pipettes web site, please email: Customer Service at pipetteinfo@transcat.com.

Or write:
Privacy Questions
113 Cedar St Milford, MA 01757

or call 1-800-242-6022 for more information.