A leading organization in the life sciences industry, known for its groundbreaking work in genomic research, faced a significant challenge: managing an inventory of 3,000 pipettes across its large-scale laboratory facility. Managing an inventory of this magnitude required substantial staff resources, so they turned to their pipette calibration vendor, Transcat Pipettes, for a solution. Transcat’s White Glove Services functioned as a natural extension of their calibration services and was tailored to meet the unique requirements of the customer to ease the burden of logistics and inventory management.

The task of maintaining an extensive inventory of pipettes was a logistical hurdle impacting laboratory productivity. With staff resources already stretched thin, the scientists were understandably hesitant to surrender their instruments for maintenance. Transcat Pipettes developed a custom service that included email reminders, direct pipette pickups from various labs, and secure courier transport to Transcat’s pipette calibration lab for services and repairs to ease these operational constraints.

Transcat Pipette’s White Glove Service provided a flexible approach that was tailored to the customer’s unique operational requirements. This approach included:

• Efficient Calibration Scheduling: Hassle-free servicing with email reminders and pre-scheduled calibration services for faster turnaround times.
• Onsite Pickup Service: Minimized lab disruption with in-lab pickups and returns. Pipettes are delivered directly to bench stations.
• Secure Courier Transport: Secure transport to and from Transcat’s calibration lab for pipette calibration and repairs.
• Regular Inventory Reports: Comprehensive reports and detailed insights for better pipette management.

Since the implementation, Transcat’s White Glove Services has proved to be a resounding success. Major impacts include:

• Enhanced Lab Efficiency: Scientists can now focus on other metrology needs of the facility without the strain of managing the pipettes program.
• Increased Staff Satisfaction: Scientists enjoy the ease of service and trust their designated White Glove Specialist to coordinate the return of their equipment in a timely manner.
• Streamlined Lab Operations: This includes improvements to the pipette calibration program by level-loading pipette calibration due dates, reducing unused inventory, and right-sizing calibration intervals for specific lab needs.
• Optimized Budget Management: Improvements to logistics and inventory management have directly translated into savings with a cost-efficient pipette calibration process.

The collaboration between this leading life sciences organization and Transcat Pipettes showcases how a customized service can eliminate operational hurdles, solve logistical challenges, and empower scientific innovation.